Control Room Operator

Primary Responsibility: Provide a safe and secure environment for all staff, tenants, visitors and contractors, following instructions from Supervisors and designated Shift Manager. Be able to lead with a service excellence approach to all staff, students, tenants and visitors in line with the site Assignment Instructions and Standard Operating Procedures.

Duties to include:

• Providing service excellence to staff, students, tenants and visitors
• Overseeing fire alarm activations (must be confident in fire marshal duties as well as operating fire panels) and assisting with fire evacuations
• Regularly update all documentation and logs such as (but not restricted to) Daily / Weekly / Monthly Checks, fire log books,
• Manage all electronic documentation and systems, including E-DOB, Genetec, Datastation, EverBridge, SharePoint and Locale
• Operate and observe CCTV and perform CCTV patrols in compliance with best GDPR practices
• Manage the deployment timetable ensuring Officers are deployed to correct tasking or to areas of concern / responding to suspicious activity
• Operate the access control system by printing / activating/deactivating access passes
• Complete all paperwork accurately and neatly, forwarding to the appropriate personnel as required
• Ensure incident reports are completed to a high level, including timings, names, titles, details, CCTV stills, BWC stills, statements and witness statements
• Responding to emergency situations and incidents
• Patrolling the campus (internal & external) when required
• First aid and fire marshal responders where required
• Event support when required
• Problem-solving
• Assisting with last-minute requests
• All duties associated with a Security Officer when required